"They were very responsive throughout the design, creation and implementation process. It was a real pleasure to work with VTS on our town website redesign. The Content Management System moved our town web site from bland to dynamic and allowed us to present more e-government options to our constituents. Customer support from VTS has always been, and continues to be, top notch."
PL, Assistant Town Manager, Holden, MA
"VTS was an organization I admired for some time. In the beginning of 2014 I was able to contract with VTS to design and host the Town of Salem’s website. VTS’s team was great to deal with from sales through support. Very pleased with the company. The content system is easy to use for the most novice computer user. Customer support is always friendly and helpful with whatever issue you call about."
KH, Town Manager, Salem, NH
"I am very satisfied with our experience with Virtual Town and Schools. Our small municipal staff couldn’t have had the expertise at starting a good website. VTS took all of the hard work out of it and utilized the local knowledge of the municipal staff. Support has really been needed since the launch because everything always works well but VTS staff is always attentive and helpful. The content management system is very easy to use. Municipal staff that are not very technically savvy can easily update the website and keep our digital profile populated."
JC, Town Manager, Boothbay, ME
"VTS continues to be an innovative platform to allow municipalities to communicate with their residents, businesses and community partners. VTS provides rich and innovative content with a format that continues to be innovative in its field. VTS customer support is always very timely an effective in problem solving."
SM, Town Administrator, Allenstown, NH
"Working with VTS has been a great process. From the beginning, through training, and even now, we have had great customer service with VTS. The City is completely happy with the results of the website. VTS has created an easy to use content management system for the City, that is user friendly. We have had many compliments on the new webpage.
Customer support has been amazing from day one. We worked closely with your employees during the initial setup stages, creating the webpage, training, and for follow-up. Your team of employees knows what the City was looking for and created it with ease. I have never had a question go un-answered, and you can always tell there is a smile on the other end of the phone."
FB, Admin Assistant, Aberdeen, MD
"The Town of Burrillville has a long history with Virtual Towns and Schools, long before I got here. We did a re-design a few years back, and after talking with some other website support companies, we came back to VTS because it was the best choice for us.
As we have many people who are users it’s very helpful to have access to online classes every month. The classes rotate frequently and include content to help both beginners & seasoned users. I also appreciate the periodic letters that keep me up to date with new features and trends.
I cannot say enough about the great customer support. I have never seen such efficient response from any service provider. I generally ask for assistance by email and I get an immediate response that they received my request. I often will get a return email with a solution within the hour. Our website is an important tool in my everyday work and I’m pleased with the service and support we receive from Virtual Towns and Schools in managing it."
VM, Burrillville, RI